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Privacy Policy

How we collect, use and protect your personal information

Last updated: 1 November 2024 | Applies to: pixelharbors.info

1. Introduction

PixelHarbors Pty Ltd ("PixelHarbors", "we", "us", or "our") operates the website located at pixelharbors.info (the "Site"). We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

2. Information We Collect

2.1 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide to us when you:

  • Submit a contact form on our Site
  • Subscribe to our newsletter or email updates
  • Communicate with us by email, phone or other means

The personal information we collect may include your name, email address, phone number, and any message content you provide.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

  • Your IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Referring website addresses
  • Device identifiers

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide customer support
  • To send you newsletters and updates you have subscribed to
  • To improve and optimise our Site and services
  • To analyse usage patterns and understand how visitors interact with our Site
  • To comply with legal obligations under Australian law
  • To detect and prevent fraud or other harmful activities

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site (e.g., email service providers, web hosting providers). These parties are contractually obligated to keep your information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of receiving marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site is intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Post: Privacy Officer, PixelHarbors Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
  • Phone: (02) 9000 1234

We will respond to your enquiry within 30 days.